Privacy Policy

Last updated: 20 July 2026

Zyniq Sync is operated by Zyniq Media. This policy covers the Zyniq Sync web panel, the public booking widget, and the Zyniq Sync mobile app for business owners (iOS and Android). For any privacy request, contact us at info@zyniqmedia.com.

Two kinds of data, two roles

Your account and billing data — your name, email, sign-in credentials, subscription plan, invoices, and the brand and last four digits of your payment card — is data we control in order to run Zyniq Sync for you. Full card numbers never reach our servers; cards are tokenized by the payment gateway.

Your business records — everything your team enters while running your business — belong to you. We process them only to operate the platform on your behalf. This includes: customer names, phone numbers, and visit and purchase history; appointment records; staff profiles and employment records, including bio-data such as national ID (CNIC) numbers and scanned copies, salaries, and bonus settings where you choose to record them; WhatsApp messages the platform sends on your behalf (confirmations, reminders, receipts) and their delivery logs; and inventory, sales, and expense records.

The mobile app

The Zyniq Sync owner app shows the same business records described above over an encrypted connection. In addition, the app stores a sign-in token securely on your device and, if you enable notifications, a push-notification token so we can alert you about billing and stock events. If you enable the biometric lock (Face ID / fingerprint) for sensitive documents, the check happens entirely on your device through Apple or Google's own mechanism — biometric data never leaves your phone and is never sent to us. The app contains no advertising, no third-party analytics or tracking SDKs, and we never sell data to anyone.

Sensitive documents (CNIC)

National ID copies uploaded to staff profiles are the most sensitive records the platform holds, and they are treated accordingly: they are transferred only over encrypted connections, are never served from public URLs, and can be viewed only by the business owner's signed-in account through an access-checked endpoint — additionally gated by the biometric lock in the mobile app. Only record them with your staff's knowledge, as required by local law.

How we use data

To provide and support the platform, process your subscription billing, send the WhatsApp messages your business triggers, and communicate with you about the service. We do not use your business's records for advertising, we do not share them with third parties except the processors needed to run the service (hosting, database, payment gateway, WhatsApp Business API), and we never sell data.

Security

Each business's data is fully isolated from every other's. All traffic is encrypted in transit (TLS). Stored credentials and API tokens are encrypted at rest. Access to sensitive records is role-restricted — manager and front-desk accounts never see money reports, salaries, or bio-data.

Retention and deletion

Your business's records are kept for as long as your subscription is active, so your history and reports keep working. Owner accounts are provisioned by us when a business signs up — there is no self-service registration — and you can request account closure or deletion of your business's data at any time by writing to info@zyniqmedia.com or through the contact page. We honour deletion requests within 30 days, subject to records we must keep for tax or legal reasons.

Children

Zyniq Sync is a business tool for operators of appointment-based businesses and is not directed at children.

Changes

If this policy changes materially, we will note it here and inform active subscribers through the platform.

Contact

Zyniq Media, 3rd Floor, 39-C Zulfiqar Commercial Street 3, Phase 8, DHA, Karachi 75500, Pakistan — info@zyniqmedia.com.